1. INTRODUCTION
2. BOOKING
3. PAYMENT
4. SERVICES
5. CANCELLATION & CHANGE BY YOU
6. CANCELATION, TERMINATION & CHANGE BY US
7. INSURANCE
8. COPYRIGHT
9. TRANSFER / TRANSPORT
10. RESPONSIBILITIES OF CUSTOMER
11. PHONE USE, CONTENT, SOCIAL MEDIA & COMMERCE
12. LIABILITY
13. GENERAL PROViSiO
These are the Terms and Conditions (“ToS”) that will apply if You (“You” or the “Customer”) book our retreats. Please read them carefully as You will be bound by them. Your contractual partner will be Jana Pallaske [address] (“We” or “Pallaske”). By booking a retreat, You agree to be bound by these ToS. A binding booking is made between You and Pallaske upon the issuance of a formal written booking confirmation by Pallaske after You paid the deposit.
2.1. We offer several travel services. If you are interested, we will send You a written offer via email, WhatsApp or otherwise, or discuss it in a phone call, including the full description of the travel services. If You agree with the offer, we will send you an invoice and a booking reservation. Only once we have received the deposit as set forth below, we will send you a booking confirmation.
2.2. Pallaske reserves the right to decline any booking at their sole discretion.
3.1. Unless agreed otherwise (e.g. installment payments) and clearly stated as such in written form in the invoice.
3.2. Reservation Deposit. When You sign up for a retreat, we request a non-refundable deposit of € 500. Only once we have received Your deposit, we will send you a booking confirmation. The deposit counts as a downpayment against Your total compensation for the retreat.
3.3. Payment of the Reminder. The remainder of the total price (after deduction of the downpayment) must be paid as follows:
- 50% no later than two (2) months before the first day of Your stay.
- 50% no later than one (1) month before the first day of Your stay.
3.4. If we do not receive Your remainder payments on time, we have to make Your spot available again and Your deposit will be forfeited. It is Your sole responsibility to ensure that Your payments are made by the due dates set forth above. Pallaske does not chase guest payments or send payment reminders.
4.1. You book the travel services as set forth in the booking confirmation. Pallaske shall be entitled to make non-material adjustments to the travel services provided. Pallaske reserves the right to change prices or other particulars of the travel services before a booking becomes binding.
4.2. Any information about the services published by Pallaske on their website or elsewhere is designed for illustrative purposes only. Only the booking confirmation is binding.
4.3. If You decide not to participate in any of the services being provided, Pallaske has no obligation to provide an alternative activity or service, and You will not be entitled to a refund.
4.4. If Pallaske believes that Your health and safety are at risk, or You have failed to disclose any relevant health information in accordance with this ToS, Pallaske may at their absolute discretion make decisions limiting the travel services and, where necessary, may terminate the booking.
4.5. Full board means three (3) meals per day which will be provided as breakfast, lunch and dinner on full retreat days only. On the arrival day, only welcome dinner will be provided, on departure day only brunch will be provided.
4.6. Extra Costs: The following costs incurred by You while at the retreat or on your travels to and from the retreat are not included unless offered specifically as part of the retreat in the booking confirmation:
· items guests buy at the market or shops or other places we visit together or they visit alone during the retreat, or on their way to or from the retreat, or on extra days and nights surrounding the retreat;
· extra snacks, food or drinks chosen and purchased while on excursions during the retreat, or on their travels to or from the retreat, or on any other days surrounding the retreat such as additional nights at the retreat accommodation or the accommodation potentially organized by Pallaske for the retreat guests in San José or the airport vicinity for their arrival or departure days, or on any other additional days or nights in Costa Rica;
· extra treatments or services such as (but not limited to) additional massages, bodywork, ceremonies, detox programs, and cleanses;
· extra excursions or transport and items from our gift shop are explicitly not included in the retreat price and shall not be covered by Pallaske but be paid solely by the guest.
· Additional Nights in Airport Vicinity upon Arrival and Departure: These nights are normally not included in the price of the retreat and are only offered as a special by Pallaske if stated in the booking confirmation or agreed separately in writing. Otherwise, costs for these accommodations are carried by You. In either case, you are fully liable for any damages to the accommodation. These nights are accommodation-only.
· If You request additional nights at the retreat, they will be provided on an accommodation-only basis. Additional nights will not include any of the services provided during the retreat.
If You want to change or cancel Your booking, the following terms apply:
5.1. More than two (2) months before the first day of the stay: You may change Your booking to a different date that must be scheduled within one (1) calendar year from the original retreat date without additional costs, provided another retreat is available. In case of Your cancellation, the deposit of € 500 will be forfeited. If You have already paid the remainder, it will be refunded.
5.2. Less than two (2) months but more than one (1) month before the first day of the stay: Pallaske is entitled to 50% of the total price. If You have already paid more than 50% of the total price, the overpayment will be refunded.
5.3. Less than one (1) month before the first day of the stay: Pallaske is entitled to 100% of the total price. No refunds will be made. If the total price has not been yet, You shall make payment of the full price immediately.
6.1. We recommend refraining from booking any flights until four (4) weeks before the first day of Your stay unless You have travel insurance that covers unforeseen cancellations.
6.2. If we are unable to host a retreat and must cancel, we will notify You as soon as possible, and You will receive a 100% refund of payments already made. Please note that Pallaske cannot be held accountable for any expenses incurred in preparation for the retreat, such as airline tickets, hotel bookings, loss of work, visa fees, and other associated costs. In the highly unlikely event that we cancel within four (4) weeks before Your stay, You will be offered alternative dates and an additional discount.
6.3. You must refrain from any illegal act or any physical or verbal conduct that may offend or cause danger or damage to any person or property. If Pallaske or any of their team, venue staff, consultants or agents become aware of any such action then Pallaske or any of their team, venue staff consultants or agents may at their absolute discretion have You immediately removed from the retreat without refund or compensation. Pallaske will have no liability whatsoever to You under such circumstances.
You are responsible for ensuring that You have purchased comprehensive and appropriate travel and medical insurance for the full duration of Your booking, including personal accident, loss of luggage, theft, personal liability, and cancellation insurance. If You do not live in the country where the retreat takes place, You are required to have international health insurance that also covers medical care and transport home if needed. Please note that this type of insurance is a condition of booking.
Pallaske reserves all copyright in connection with all travel services, activities, or facilities. Pallaske reserves the right to take such actions as it deems appropriate or necessary to restrain or prevent infringement of such copyright
9.1. The retreat offers a complimentary return private group airport transfer service. The service is offered on official arrival and departure days only and only at set times. Pallaske reserves the right to change the times offered to accommodate the group.
9.2. If You have requested additional nights at the venue on an accommodation-only basis, You must arrange a separate transfer at Your own cost. If You request Pallaske to arrange a transfer on Your behalf, You bear the costs and liability.
9.3. If Your flight suffers a delay which results in not being able to meet or take the group transfer, Pallaske will assist with organizing an alternative transfer but You have to bear the cost of the new transfer. If You request a taxi service that is provided by any provider other than the company contracted by Pallaske specifically to provide year-round group airport transfers, any issue arising from this service must be accepted by You with no recourse or liability to Pallaske.
10.1. The compensation does not include air travel to and from the country of the retreat’s location at which the proposed services shall be provided. Booking flights and other travel is Your sole responsibility.
10.2. You are responsible for Your own personal medical needs, requirements, clothing and footwear for the duration of the services unless agreed otherwise in writing with Pallaske.
10.3. It is Your responsibility to inform Pallaske in writing of any past, present or potential health issues that may make You unsuitable to participate in the travel services agreed. Failure to disclose any such information may result in Pallaske terminating the booking without refund.
10.4. Pallaske reserves the right to hold You liable if You bring damage to the house, nature or belongings.
11.1. This retreat is meant to invest in Your personal life and not in Your work/blog/website and any kind of promotion of products, brands, or services. Any content creation with a commercial background is not allowed unless agreed otherwise with us in writing.
11.2. Please respect the privacy of other guests and do not photograph any other guests unless they have given consent.
11.3. Please refrain from using phones during sharing circles, practices, yoga, meditation, and ceremonies.
11.4. Phone calls are not allowed in the main temple area or during meals. Please take care of such calls in Your accommodation or the garden with the conscience to also not disturb other guests.
12.1. Participation in the retreat is generally at Your own risk. You are responsible for Your own negligence. Pallaske is not liable for force majeure, i.e. for external extraordinary events that cannot be prevented or averted even with reasonable care (e.g. illness, animal attacks, natural disasters, weather, lightning, earthquakes, pandemics).
12.2. You must be insured at Your own expense against the above risks, including travel health insurance with repatriation, travel cancellation insurance, etc.
12.3. You must inform Pallaske at the time of registration of any health restrictions, pregnancies, disabilities or other physical and mental restrictions that may limit the ability to travel. If You fail to do so, You may be excluded from certain activities without reimbursement of costs. We recommend consulting a doctor before the retreat.
12.4. To the extent permitted by applicable law, Pallaske shall be liable for damages, regardless of the legal basis (contract, tort or other), only if:
· such damages were caused by a breach of material contractual obligations (cardinal obligations) that jeopardizes the purpose of the contract due to negligence or intent on the part of Pallaske (fault); or
· such damages were caused by gross negligence or intent on the part of Pallaske.
12.5. If Pallaske is liable for the breach of an essential contractual obligation, without there being a grossly negligent or intentional act, the liability is limited to three (3) times the payment You made.
12.6. If Pallaske is liable for damages in accordance with Section 12.4 above due to the gross negligence or willful misconduct of Pallaske’s employees who are not part of the management, then this liability is limited to three (3) times the payment You made.
12.7. Pallaske shall not be liable for indirect or consequential damages, loss of profit or frustrated cost, unless such damages are the result of gross negligence or willful misconduct of Pallaske.
12.8. The exclusion or limitation of liability under this limitation of liability shall also apply with respect to claims against employees or contractual partners of Pallaske.
12.9. The statutory liability of Pallaske for death, personal injury or damage to health shall remain unaffected.
12.10. If You are also liable for certain damages, Customer shall bear such damages to the extent commensurate with his contributory negligence.
13.1. Oral agreements have not been made. These ToS supersede all prior agreements made between the parties. These ToS reflect the entire agreement and understanding of the parties with respect to its subject matter.
13.2. If any provision of these ToS shall be found to be invalid or unenforceable for legal or factual reasons the invalidity or unenforceability of such provisions shall not affect the other provisions of these ToS and all provisions of these ToS not affected by such invalidity or unenforceability shall remain in full force and effect. The parties hereby agree to attempt to substitute for any invalid or unenforceable provision a valid or enforceable provision that achieves to the greatest extent possible the economic and legal objective of these ToS. This applies also in case of an omission or invalidity of the whole ToS.
13.3. Pallaske’s waiver of a breach of any provision to this Agreement will not constitute a waiver of any other breach.
13.4. These ToS shall bind and inure to the benefit of Pallaske, its successors and assigns, and You, Your successors and assigns. Pallaske may assign its rights hereunder at Pallaske's sole discretion.
13.5. The provisions of these ToS that by their terms or sense are intended to survive shall survive cancellation, expiration or termination of these ToS.
13.6. These ToS are governed and construed by the laws of the Federal Republic of Germany. Place of performance and jurisdiction shall be Berlin.
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